Aerospike

About Aerospike

Aerospike is the global leader in next-generation, real-time NoSQL data solutions for any scale. Aerospike is a flexible distributed database with furious speed, low latencies and the ability to easily scale from Gigabytes to Petabytes. We work with a number of clients including PayPal, Snap, Adobe, Verizon Media and Wayfair. As an Aerospike Customer Support Engineer, you will be part of a global team in charge of supporting a wide range of Aerospike production deployments across cloud and bare metal environments. You will be responsible for handling and driving to resolution a variety of issues, from configuration to performance tuning (hardware and software). Responsibilities Work hand in hand with customers on production clusters issues and tuning. Handle customer cases via web-based ticketing system, email, voice and chat. Keep precise and detailed records in the ticketing system of all actions taken. Escalate and route appropriately to relevant SME while owning and monitoring the communication with the customer. Analyze logs and other monitoring data. Provide input for tools that help diagnose and alleviate common issues and help implement such tools. Guide customers through new deployments. Regularly work flexible schedule and share on call duties. Capture knowledge and write thorough documentation for best practices, known issues and their resolutions. Minimum Qualifications 3+ years of work experience in a 24 x 7 technical customer service field, ideally with experience in: Establishing and maintaining client / server environments, including troubleshooting configuration and networking issues. Large-scale distributed database architectures. World-class distributed system technology including clustered system, distributed database, distributed computing, distributed storage, etc. Excellent technical, troubleshooting and analytical skills. Excellent communication skills, both written and verbal. Solid Linux operating system experience. Ability to switch context efficiently between cases while staying proactive. Comfortable being on week-end on-call duty approximately 1 day a month. Ability to handle customer interactions with professionalism, empathy and diplomacy, in all situations. Ability to effectively communicate technical concepts to a variety of audiences with different technical levels. Preferred Qualifications Programming and/or scripting experience. B.S. in Engineering or Computer Science. Knowledge in data center and cloud deployments. About Aerospike Whether you're a new grad or a proven expert, you'll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry. Revolutionizing an industry requires a top-notch team. Become a part of ours today. Bring your big ideas and we'll take on the next great challenge together. Aerospike's HQ is conveniently located in Mountain View, CA.

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Legal Form: Inc

Company Size: 51 - 250

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