Aerogen

About Aerogen

Job Summary: The Office Administrator works within the commercial department of Aerogen GmbH in Germany and will be responsible to support German Customer Service and Office Management in administrational duties and office procedures. This includes handling inquiries to our customers satisfaction and also maintaining a pleasant work environment. Duties/Responsibilities: Forwarding incoming customer orders via E-Mail to external logistics partner Returns handling with customers and QA dept. in Galway, Ireland Answering, screening and forwarding incoming phone calls First level customer support by phone and e-mail Serve visitors by greeting, welcoming, and directing them appropriately Receiving and sorting daily mail Perform other clerical duties such as filing, photocopying, transcribing and faxing Carrying out special tasks as needed Support and act as a stand-in for the Office & Customer Service Manager Germany during absence Specific Requirements: Successfully completed commercial vocational training Professional experience in the above-mentioned area of responsibility Professional handling of the common MS Office programs, especially Outlook, Word and Excel Fluent in German, good command of English (business level) Think strategically and drive continuous improvement In-depth knowledge of Customer Service principles and practices Experience within a Call Centre environment preferred Excellent communication skills - both written and verbal Excellent organizational and administrative skills Ability to work on an individual basis and as part of a team Ability to remain calm and deal courteously with people whilst working under pressure Flexibility in working hours to support business peak Enthusiastic and a self-starter Ability to multi-task effectively in pressurized situations Familiar with ERP systems Previous experience in a Customer Services / administration role within a manufacturing/Technical or wholesale dealing environment Resident in Germany Education/Experience: Successfully completed commercial vocational training Fluent in German and good command of English (Business Level) min 2 years plus experience ideally within a global or multinational company, in a similar position Professional handling of the common MS Office programs, especially Outlook, Word and Excel Environmental Conditions: Professional office environment

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

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