Acumen

About Acumen

The CIO, under the direction of the CEO, will have a “hands-on” leadership role to assure the successful execution of the company’s mission. Evaluates overall Information Technology and recommends and implements enhancements required to support efficient, effective and cutting edge technologies and products. Assesses new technologies and determine if they would be of a beneficial use to the company. Must be willing to relocate to Phoenix, Arizona. Collaborate with the appropriate departments to assess and recommend technologies that support company organizational needs. Establish a governance process that meets government and client expectations for client and employee information privacy. Direct development and execution of an enterprise-wide information security plan that protects the confidentiality, integrity and availability of the client’s data and servers. Direct development and execution of an enterprise-wide disaster recovery and business continuity plan. GENERAL POSITION SUMMARY Improving IT operations as measured by a) infrastructure uptime, b) software quality, c) customer/ client satisfaction, and d innovation. Provide strategic leadership, in growing organization, for all areas of technical infrastructure, operations, security and quality assurance. Lead the decisions regarding networks, systems expansions, upgrades and validation of computer hardware and software ensuring the most effective use of equipment and human resources. Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Develop strategic plan for security, IT service delivery/service desk and quality assurance functions within the IT organization. Protect confidential information and maintain the availability and integrity of data. Development and structure the organization to ensure technical risk to client is identified and managed in a timely manner. Oversee the development and standardization of processes and procedures relating to IT Security risk across the organization. Ensure appropriate security metrics on a continual basis. Prioritize, assign and manage department activities and projects in accordance with the Operations department’s goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload. Identify scope of existing processes and proposes improvements and new processes as needed. Oversee the inventory of process metrics including overall release velocity, change effectiveness, vendor scorecards, and team performance metrics. Manage projects and processes across teams and departments to ensure on-time completion of efforts, with quality. Oversee the management of the on-going maintenance prioritization and monitoring. Responsible for planning, organizing, monitoring, and managing special technology projects through completion. Provide strategic guidance to organization with regard to technology and the enablement of major business processes. Develop and foster a team atmosphere that exhibits teamwork within the department and with other departments. Achieve operational excellence through a combination of standardization, simplification, and the use of best industry practices. Provide leadership regarding networks, system expansions, upgrades and validation of software and hardware ensuring the most effective use of equipment and human resources. Provide insight into technical designs to ensure solutions developed are consistent with strategic business plans. Develop and manage to a plan that promotes a sense of urgency throughout the team when working on projects or tasks with other departments and with our external customers. Coordinate with and provide support to applications programmers, users, services staff, administrators, and IT personnel for datacenter environment which meet expected service level agreements Develop and maintain service levels and standards. Oversee regular monitoring of server, database, storage and network health, availability, reliability, performance, capacity planning, server clustering, replications, and connectivity, with timely production issue remediation Identify and resolve system performance root cause leading to continuous service level improvements Plan capacity requirements and recommend procurement requirements for growth and fault tolerance including business continuity and disaster recovery Oversee the management of vendor relationships including managed service providers Assist in the distribution of newly developed software, features, changes, etc. Manage team of professional IT individuals, develop team members Knowledge of HP, NetApp and Cisco hardware Knowledge of Security Management including security tools and processes supporting a regulated and controlled IT environment. Solid IT and Security skills supporting a large scale IT eco-system. Strong knowledge of industry trends and current and emerging security risks. Proven leadership skills in IT positions with progressive increase in responsibility preferably in high-growth environments Demonstrated problem-solving and diagnostic skills Experience in process and service level improvement methods Ability to communicate effectively with technical and non-technical audience Experience building long term infrastructure plans and managing the related budgetary process Ability to meet and set short term and long-term objectives for self and assigned team Ability to adapt to changing conditions and plans with well-reasoned decision and minimal supervision Ideally, experience creating the methods that result in Platform as a Service (PaaS) service offerings and levels Required Experience and Education: Bachelor's Degree in Related Field 8+ years of experience managing a 24/7 IT operation Acumen, LLC is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Type: Full-time Experience: managing a 24/7 IT operation: 8 years (Preferred) Education: Bachelor's (Preferred) Benefits: Health insurance Dental insurance Retirement plan

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Legal Form: Limited

Company Type: Public

Company Size: 51 - 250

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Job Ads found: 266

Job Ads per Month: 7.2

Hiring Locations: 17

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