Activate Learning

About Activate Learning

Job role: We have an exciting opportunity for a Contact Centre Adviser to join to the existing team within the Central Contact Centre based in Reading, Berkshire. You will be point of contact via telephone, email and in person for students seeking advice and acquiring further information on opportunities, enrolling applicants onto full-cost courses, taking payments, and sending follow up correspondence. As part of the team you will respond to enquiries across campuses. What do you need to be successful? Ideally, you will have previous experience working in a similar environment and have an understanding in using software systems such as Microsoft Dynamics 365. You will be confident in delivering excellent customer service and responsive to all enquires received within a timely manner. What are the benefits of this role? You will be joining our established team of friendly advisers to ensure we deliver and maintain an exceptional service to all customers. In return, you will be a part of an enthusiastic, energic team within a great working environment. Additional benefits available such as, incentive awards, birthday hour and team building exercises. What are the benefits of working for Activate Learning Group? Activate Learning – why us? At Activate Learning we are pioneering education with an unwavering focus on providing talent for business and transforming lives through our Learning Philosophy. Our student experience is the result of our attention to detail in recruiting, developing and retaining the right staff who match and promote the values and behaviours of our brand. Our employee experience is a vital part of this process. Our award-winning Learning Philosophy has driven new models of applied learning and inspires transformation and aspirations across our employees to make a difference. Generous annual leave entitlements, access to training and development, travel subsidies – bus and train, cycle scheme, onsite parking (first come first served), plenty of public transport options for all sites, discounted membership to the Lifestyle Centre (on some campuses) and Employee Assistance Programme. Activate Learning is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff to share this commitment. Applications are encouraged from all candidates meeting or exceeding the minimum criteria for the role regardless of age, disability, gender, orientation, race, religion or ethnicity. Benefits: On-site parking Reference ID: GS7416 Job Types: Full-time, Permanent Salary: £22,180.00 /year Experience: Call Center: 1 year (Preferred) customer service: 1 year (Preferred)

Synonyms

Technologies (from Job Ads)

Hiring Locations (10 of 11)

Headquarters

Loading map...

Company Info

Legal Form: Limited

Company Type: Public

Company Size: 1001 - 5000

Job Ad Metrics

Job Ads found: 1088

Job Ads per Month: 29.4

Hiring Locations: 11

Data Info