Actavo

About Actavo

Role Title SIRO Team Manager Department Operations Reports To Operations Manager Direct Reports Job Level Contract/Function Network and In-Home/Siro Job Reference ID ACT-ROI-CEN-SIRIH006 Reviewed Location ROI PART 2: Role Purpose The Team Manager is responsible for managing a team of 10+ Residential Installers/ Overhead Technicians. The role of a Team Manager is to undertake assigned work and manage relevant processes, people and or projects and managing people either directly or indirectly to deliver the agreed process or projects. PART 3: Principle Responsibilities 1 Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you. 2 Achieve and maintain the highest levels in quality of work through auditing, mentoring, training and coaching a team of Installers to exceed the standards required. 3 Ensure the Clients Brand is well represented while contract SLA's are achieved by the team. 4 Ensure dedicated support and communication between the Customer Service Team and the Service Engineers. 5 Resolve customer complaints in a timely and satisfactory manner in line with the SLA. 6 Ensure the Clients Brand is well represented while contract SLA's are achieved by the team. 7 Identify Service Engineers CPD training needs are identified (Continued Professional Development) through onsite visits and audits. 8 Successfully handling any customer escalations through to a positive outcome via strong product knowledge, seeking to obtain first-hand Client feedback and use it for improvements in products, services or process. 9 Daily/weekly reporting to the Regional Manager. 10 Staffing, training and coaching a team of Customer Service Representatives (CSRs), while ensuring that the needs of their customers are met in a timely and professional manner, demonstrating functional and technical knowledge and skills to conduct your role to a high level of accomplishment. 11 Actively looking for ways to improve and encouraging team to bring this to the attention of others. PART 4: Person Specification Education/Qualifications Experience 5+ years technical experience working within the installation and or telecommunications industry 1 years managing, coaching & mentoring a team in a similar role Previous experience in OH & UG networks an advantage Accreditation (Professional body) N/A Skills & Competencies (evidence of) Technical Excellent literacy, numeric and IT skills including proficiency in Microsoft Office Interpersonal Excellent organizational, interpersonal and communication skills required Business Skills Problem Solving skills Customer Service skills Time Management Communication and Negotiation Leadership Team Management skills Personal Experience of managing health and safety performance to a high standard. Ability to manage the team and focus their activity to exceed KPI. Flexibility in line with business requirements. Ability to represent the company in a professional manner always. Role Title SIRO Team Manager Department Operations Reports To Operations Manager Direct Reports Job Level Contract/Function Network and In-Home/Siro Job Reference ID ACT-ROI-CEN-SIRIH006 Reviewed Location ROI PART 2: Role Purpose The Team Manager is responsible for managing a team of 10+ Residential Installers/ Overhead Technicians. The role of a Team Manager is to undertake assigned work and manage relevant processes, people and or projects and managing people either directly or indirectly to deliver the agreed process or projects. PART 3: Principle Responsibilities 1 Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you. 2 Achieve and maintain the highest levels in quality of work through auditing, mentoring, training and coaching a team of Installers to exceed the standards required. 3 Ensure the Clients Brand is well represented while contract SLA's are achieved by the team. 4 Ensure dedicated support and communication between the Customer Service Team and the Service Engineers. 5 Resolve customer complaints in a timely and satisfactory manner in line with the SLA. 6 Ensure the Clients Brand is well represented while contract SLA's are achieved by the team. 7 Identify Service Engineers CPD training needs are identified (Continued Professional Development) through onsite visits and audits. 8 Successfully handling any customer escalations through to a positive outcome via strong product knowledge, seeking to obtain first-hand Client feedback and use it for improvements in products, services or process. 9 Daily/weekly reporting to the Regional Manager. 10 Staffing, training and coaching a team of Customer Service Representatives (CSRs), while ensuring that the needs of their customers are met in a timely and professional manner, demonstrating functional and technical knowledge and skills to conduct your role to a high level of accomplishment. 11 Actively looking for ways to improve and encouraging team to bring this to the attention of others. PART 4: Person Specification Education/Qualifications Experience 5+ years technical experience working within the installation and or telecommunications industry 1 years managing, coaching & mentoring a team in a similar role Previous experience in OH & UG networks an advantage Accreditation (Professional body) N/A Skills & Competencies (evidence of) Technical Excellent literacy, numeric and IT skills including proficiency in Microsoft Office Interpersonal Excellent organizational, interpersonal and communication skills required Business Skills Problem Solving skills Customer Service skills Time Management Communication and Negotiation Leadership Team Management skills Personal Experience of managing health and safety performance to a high standard. Ability to manage the team and focus their activity to exceed KPI. Flexibility in line with business requirements. Ability to represent the company in a professional manner always. ACT2

Synonyms

Technologies (from Job Ads)

Hiring Locations

Headquarters

Loading map...

Company Info

Legal Form: Limited

Company Type: Private

Company Size: 1001 - 5000

Revenue: 86 - 428 million (EUR)

Job Ad Metrics

Job Ads found: 916

Job Ads per Month: 25.4

Hiring Locations: 7

Data Info