Accreditation Canada

About Accreditation Canada

Health Standards Organization (HSO) is searching for a client service-minded professional who shares our passion for achieving quality health services for all. In Canada and around the world, we are building a bold and bright future for our enterprise and our clients. If you are looking for a challenge and seeking to be part of something larger than yourself, this position could be for you. From educating a client about the accreditation process, to developing their accreditation and on-site survey plan, to post-survey support and coaching, our Health Care Improvement Advisors play a key role in supporting clients throughout their accreditation journey. Impacting the efforts of health care organizations around the world, they strive towards providing all clients with the support they need as they seek to give patients high quality and safe health services. If you’re right for this role, you have varied firsthand experience in a health services organization, providing you with the understanding and insight needed to succeed in this role. Preferably you have held a clinical role or worked very closely with clinical teams to implement quality improvement initiatives, witnessing directly the impact that quality improvement has on the patients and family who receive care in that organization. You’re a natural teacher and determined problem-solver. The thought of using your stellar people skills and subject matter expertise to coach our clients through a broad array of questions and concerns leaves you energized and excited. Discovering solutions to meet their unique needs and guiding them towards success motivates and drives you. You understand that you are a key factor in the success of our client organizations, and as such, the opportunity to educate and support our clients makes your day, every day. Let’s break it down. Your responsibilities include: Supporting clients through education and coaching. You’ll build meaningful relationships with new clients and strengthen existing ones, as you support them in their accreditation journey based on your lived experience. You’ll use your extensive and comprehensive understanding of our standards and various healthcare environments to develop and deliver training sessions, coaching session and orient clients to the program whether it is in person with a large group or remotely one-on-one. Architecture and negotiation of customized accreditation plans, including identifying needs, survey preparation, building the survey schedule and providing ongoing support. Internal Collaboration. You’ll work with your team of fellow advisors to review and evaluate the service you provide, collaborating on new and exciting ways to bring value. You’ll work with a great team of project officers, ensuring you’re up-to-date on client contracts and deliverables. You’ll partner with surveyors, ensuring they understand the context of the organizations they are assessing and answering their questions. And lastly, but not least, working with our market development team to support them to ensure that solutions and programs are tailored to meet clients’ needs. The International Accreditation team is our – and your – greatest asset. Lean on our team’s goldmine of talent and expertise to strengthen you in your role. Always keeping the patient in mind. Your rigorous review of survey reports and subsequent client feedback is relied upon to strengthen the future of their healthcare services. Being a flexible team player. At times, you’ll take off your client services hat and switch gears to support the team wherever it is needed most. Contributing positively to the culture of our workplace by staying positive, engaged in the work you do and energized by the difference you’re making. Travel. We work with clients in 36 countries, meaning that you may have to travel to support clients on-site. It also means you’re not restricted to living your life on different time zones, understanding to connect with clients, you may need to go out of the regular routine 9-5. You have a unique history. Does it include the education and experience listed below? University or Master’s degree in a related field, such as Healthcare or Business Administration. 5+ years of progressive and varied experience in healthcare. Strong Preference will be given to individuals who have excellent communication in English, French, and or Spanish. Knowledge of and practical experience in the health care environment. Tried and tested assessment, analytical, and critical-thinking skills. Outstanding interpersonal skills. This is key. You’ll be interacting daily with our International Accreditation team and with our valued client organizations. You’ll stand out if you... Have a clinical background, preferably either in nursing or as a physician. Are familiar with our Qmentum program and accreditation process. Are available for international travel. Have a passion for quality and standard interpretation. Are not intimidated by research. We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage applications from all qualified women and men, including visible minorities, Aboriginal persons, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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Company Info

Company Type: Non-profit Organisation

Company Size: 51 - 250

Revenue: 5 - 25 million (USD)

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Job Ads found: 115

Job Ads per Month: 6.4

Hiring Locations: 3

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