Accordia Global

About Accordia Global

Responsibilities: Provides daily direction and communication to call agents. Provides continual evaluation processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service Answering agent questions regarding best practices or difficult calls. Monitoring and evaluating agent performance, providing learning and coaching opportunities and taking corrective action when necessary. Preparing reports and analyzing data to assist management as well as maximizing customer satisfaction. Requirements Preferable with outbound call experiences in Insurance Industry Proven work experience as a team leader or supervisor Must be available for a regular schedule of Monday to Friday, 8.00am – 5.30pm Patience, empathy, and a unique ability to manage stress. Strong communication and interpersonal skills. Ability to coach, train and motivate agents and evaluate their performance Mandarin speaking is an advantage Perks & Benefits Medical benefits EPF & SOCSO Job Types: Full-time, Contract Salary: RM2,500.00 to RM3,500.00 /month Experience: Supervisory: 2 years (Required) Education: Malaysian Special Skills Certificate (Preferred) Language: Malay (Preferred) English (Required)

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