AVI

About AVI

Company Profile An opportunity has become available for a Call Centre Agent / Telemarketer with at least 2 years' in- and outbound call centre experience to join the sales team, based in Bryanston. The successful candidate will report directly to the Customer Service Support Manager. Duties and Responsibilities Target achievement: Achievement of monthly budgeted targets by value, volume and margin. Maintain and develop existing business within the region. Identify customer growth opportunities. Monitor the service level report daily. Manage orders against stock availability and demand correctly. Monitor call lists against strike rate on a daily basis. Use deals provided by Key Accounts to sell. Manage process of sell in prior to price increases. Address all pricing and delivery issues. Sell in new lines and increase the basket. Effective administration: Pull sales reports. Ensure communication with regard to dropped orders takes place as instructed. Follow proper procedures when opening new accounts. Update customer details to keep records up to date at all times. E-mail/ sms deals to Reps as agreed. Effectively communicate opposition and trade information. Guarantee free stock tracking is up to date at all times. Monitor shortfall against target. Ensure on time deliveries: Ensure Nominated Order Day and Nominated Delivery Days are aligned. Monitor and understand distributor’s daily delivery reports. Prevent same day deliveries. Effective customer and principal relationships: Maintain a good working relationship with customers, sales consultants and National Sales and Marketing Managers. Communicate all issues and provide solutions where possible, i.e. failed deliveries, out of stocks, etc. Align call centre call lists with the sales consultants call cycles. Handle all queries, internal and external in a professional and effective manner. Competencies Delivering results Meeting customer expectations Following instructions and procedures Planning and organising Adapting and responding to change Presenting and communicating information Experience Required At least 2 years' call centre experience is essential dealing with equipment and services Experience dealing with Food Services Customers required Experience of the Out of Home industry highly advantageous Minimum Qualifications Required Grade 12/ Matric is essential Knowledge Required SAP knowledge ideal Proficient in MS Office

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Company Info

Legal Form: GmbH

Company Type: Private

Company Size: 5001 - 10000

Revenue: 50 - 100 billion (ZAR)

Job Ad Metrics

Job Ads found: 2030

Job Ads per Month: 46.1

Hiring Locations: 33

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