AVEPOINT SINGAPORE

About AVEPOINT SINGAPORE

Roles & Responsibilities Overview Do you have a passion for customer satisfaction and the skills to troubleshoot in a technical environment? We’re looking for someone who can quickly become an expert in delivering exceptional solutions that solve our customers’ biggest challenges. What will you be doing? As a Support Engineer, you will be part of our delivery team that provides front-line support to customer services. We are looking for a candidate who has a deep competency and understanding of SharePoint and related technologies. The Support Engineer role puts you in a high-exposure support position assisting our enterprise customers and resolving technical issues with our software solutions. The engineer will work onsite for one of AvePoint’s customers in Singapore. He/she will delight our customers at every single turn in the AvePoint journey and will also help define our team's tools, articulate technical concepts, and craft killer implementations for AvePoint customers. Your responsibilities will include: Apply software patches for SharePoint and related technologies Monitor and Manage SharePoint, IIS, SQL Server and storage trends Perform, test and validate backup and restore operations Deploy custom and 3rd Party Solutions Maintain server availability and performance End to end ownership and resolution of incidents Liaise between client and third-party vendors for support cases Work with networking, storage, virtualization and other infrastructure teams to setup and maintain business critical SharePoint systems Perform environment refreshes to ensure all environments are in sync with production Configure and enforce SharePoint policies for settings and configuration standardization Improve the organization’s use of proactive monitoring tools, such as SCOM etc. Document SharePoint change management activities OK, I’m interested… is this the job for me? You’re the main point of contact for support for our customers, which means you have strong problem solving and customer service skills. You are also a team player who thrives on working collaboratively with both internal and external teams. Qualities must have for this role: BA/BS degree in Computer Science or equivalent Understanding of Microsoft SharePoint architecture, components, configuration and administration. Understand the differences between the SharePoint versions Experience in IT-Pro related topics such as server administration for Microsoft Windows Server, SQL Server, Azure and SharePoint technologies including Office 365. Ability to work individually and within a highly collaborative team setting Functional familiarity with core technology concepts including networking, systems engineering, software development, database design and administration, business continuity, etc. Excellent written/verbal communication and presentation skills Qualities good to have: 3+ years as a SharePoint Administrator High level of customer service ability Experience performing production updates in a 24/7 environment Competence with testing, flowchart, and data mapping tools and procedures Experience with AvePoint products including DocAve 6 is a plus Experience with Microsoft System Center Operations Manager (SCOM) is a plus Can communicate with Chinese We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Technologies (from Job Ads)

Hiring Locations

Headquarters

Loading map...

Company Info

Legal Form: LTD

Job Ad Metrics

Job Ads found: 107

Job Ads per Month: 3.8

Hiring Locations: 1

Data Info