AUSTRALIAN FEDERAL POLICE

About AUSTRALIAN FEDERAL POLICE

Job Details JOB TITLE - ICT Support Officers (Service Desk) & Desktop & Mobility Support Officers EMPLOYMENT TYPE - Ongoing Full time LOCATION - Various AFP BAND & SALARY - Band 04, $74,673.00 - $87,783.00 JOB REFERENCE NUMBER - 2446 CONTACT OFFICER - Megan Murphy (02) 5126 0044, [email removed] and Adam Langan (02) 5126 0685 or [email removed] APPLICATIONS CLOSE - 11:59pm (AEDT) 24/02/2020 This advertisement is to create a merit pool for current and future vacancies arising over the next 12 months. Australian Federal Police Policing for a safer Australia - the world is changing, crime is changing, we are changing to meet new challenges. The mission of the AFP is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT. Applications are invited from suitably qualified people who are interested in an appointment to the AFP. Applicants should demonstrate a commitment to the core values of the AFP, and their application must address selection criteria and the relevant work level standards. The AFP offers a generous remuneration and conditions package, full details can be found here. As an inclusive organisation, the AFP provides opportunity for all Australians to fairly gain employment in the AFP. We appreciate that everyone is unique and acknowledge that diversity in thought leads to greater transparency and improved consideration in our decision making. To support our employees we also provide flexible work arrangements. AFP appointees contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below. Role Summary Technology & Innovation (T&I) is seeking suitably experienced applicants to be considered for Team Member roles in ICT Support (Service Desk) and Team Member roles in Desktop & Mobility Support at national locations within the Australian Federal Police (AFP). T&I provide critical integrated, secure and effective information and communications systems and services to the AFP. T&I supports the management of the AFP appointees, resources and business activities. This work may include: Providing and maintaining secure and effective information systems and networks (nationally and internationally) to deliver information at the right time and in the right format to serve operational and management requirements; Supplying advice, services, and work-products to business areas seeking to improve or enhance their business processes; Exercise understanding of AFP core business and understanding of where business area fits within the AFP; Maintaining currency in subject matter expertise through ongoing professional development and learning opportunities outside the formal education process. As a Team Member in the AFP you will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below Role Description & Responsibilities These roles are responsible for providing high quality services and technical advice and support for a team of professionals within an AFP business area. The roles will also work closely with stakeholders to ensure AFP systems serve the strategic and operational needs of the AFP. The successful applicants will be a highly motivated individual who is able to work effectively in a busy and demanding environment. You will also be responsible for assisting with request and incident management, requiring sound technical skills and relevant experience to: receive and process incident management requests through to resolution (when required) use service and request management tools (for ticketing and job queue management) show a dedication to service delivery excellence through an ongoing commitment to improving the support teams. produce and update Support Documentation troubleshoot reported hardware, software and application issues (Windows 10, Desktop, Microsoft systems and applications) and utilise tools including Windows, Active Directory, SCCM, MS Office and Exchange SFIA (v.7) skills relevant to this role: Customer service support: Level 3 Applications Support – Level 3 Incident Management – Level 3 IT Infrastructure – Level 2 Network Support – Level 2 Essential Requirements A Negative Vetting 1 (Secret) security clearance or the ability to obtain one. Has contemporary knowledge and experience relevant to the role. Minimum of 1 years’ experience in a like or related field. Relevant qualification or extensive experience and knowledge in area of expertise. Formal IT qualifications from a recognised tertiary institution or extensive demonstrated equivalent skills and experience. Knowledge of Windows 10 desktop administration. Microsoft systems and tools (including Windows, Active Directory, SCCM, MS Office and Exchange) Communication skills to be able to liaise with Business Users. Problem solving skills to be able to investigate and resolve user issues. Selection Criteria Organising your work, making sound decisions and achieving outcomes Communicating and working effectively with other people Applying technical knowledge, expertise and skills Required Application Documents As part of your application you will be required to submit the following documents: Applicant response (pitch – maximum two pages) Resume/CV Additional Information Further information regarding this vacancy can be found in the candidate information pack. Shortlisted applicants may be required to undertake a short quiz as part of the interview process. Feedback - Due to the competitive nature of this process, feedback with only be provided to applicants who attend an interview. Advice for Applicants Application All mandatory fields must be completed by the applicant. Applicants must provide all requested documents as outlined above in 'Required Application Documents'. All requested documents must be uploaded to the online application form and submitted before the closing date and time. Any documents not supplied may result in your application being withdrawn from the recruitment process. The applicant response (pitch) should address the selection criteria and work level standards relevant to the role and provide evidence as to why you are the best fit for the position. The work level standards are specific to the band level of the role you are applying for and can assist in guiding you to address the selection criteria to the level required of the role. Employment Suitability Requirements Applicants, who are not current AFP employees, that progress to the next stage of an AFP recruitment process will be required to provide the following documents: Completed Employment Suitability Questionnaire (ESQ); Traffic history for the last 10 years; and Proof of Australian citizenship. Applicants will be advised by AFP Recruitment if they are required to provide this information. We encourage all applicants to review the AFP’s minimum employment requirements and employment suitability standards to ensure that you met the set requirements before you submit your application. Applicants whom do not meet these requirements, or fail to provide the required documents, will be removed from the recruitment process. For further information on positions, and other employment opportunities in the AFP, please visit our website or contact the contact officer listed. www.afp.gov.au

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Company Type: Government

Company Size: 5001 - 10000

Revenue: 100 - 500 million (USD)

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