ATS Automation Tooling Systems

About ATS Automation Tooling Systems

Providing leadership to a team of Field Service Representatives while being responsible for repairs and servicing equipment and machinery at customer facilities for both warranty and non-warranty issues. Responsible for creating or providing information to create service quotations. Processes service orders for customers. Executes service contracts to completion. Site manages longer- term service contracts. Main service contact for strategic customer accounts. Specific Responsibilities Troubleshoot mechanical and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status. Operate machinery to demonstrate equipment operation and to analyze malfunctions. Supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Advise management regarding customer satisfaction and product performance and make suggestions for product improvements. Consult with customers/supervisors/managers to plan layout of equipment during line moves. Resolve service requirements over the phone if possible. Work with suppliers to resolve technical issues at customers’ sites. Travel to both domestic and international customer locations. Receive P.O. from customer and confirm that pricing and terms are consistent with the quote sent to the customer. Make recommendations to repair/replace only items that require repair/replacement. Follow customer’s plant and safety regulations while at their facility. Complete in detail a Service Report for the services provided in a timely manner. Make follow-up calls with the customer to verify that the problem has been resolved or organize future calls should the need be required. Determine what is a warranty/non-warranty issue with the customer. Assist Service Advisor and Manager, Service in resolving service accounts receivable issues. Responsible to keep up with current products and equipment used at ATS Systems in Cambridge. Maintain Service Reports and Service Bulletins as required and mail to the appropriate departments. Be available to be on call on a rotational basis and take the lead to help non-service personal on call at any time. Responsible to meet or exceed customer expectations in an efficient manner. Be able to make accurate equipment audits and reports. Provide detailed customer quotations as required. Instruct and direct workers in servicing and repairing equipment. Consult with engineering personnel to resolve unusual problems in system operation and maintenance. Provide monthly reports detailing previous month’s activities. Maintain or exceed department’s work utilization requirements. Actively work with Sales and the Manager, Service on account management and development. Assist other department staff as defined by the Manager, Service. Take on temporary or permanent assignments as defined by the Manager, Service. Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct. Work in compliance with divisional health, safety and environmental procedures. Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods. Report any unsafe conditions or unsafe acts. Report defect in any equipment or protective device. Ensure that the required protective equipment is used for the assigned tasks. Attend all required health, safety and environmental training. Report any accidents/incidents to supervisor. Assist in investigating accidents/incidents. Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct. Qualifications Education: A post-secondary diploma or degree specializing in controls programming, mechanical/electrical engineering or equivalent. Experience: Six or more years of experience in a hands-on mechanical/electrical environment. Must be able to work in a multi-disciplined engineering environment, often under pressure and strict time constants. Experience in dealing with customers to resolve problems is required. The ability to read drawings, reference manuals and assembly systems instruction guides is essential. Must have experience and be proficient with Microsoft Word and Excel. Individual must have the ability to gain knowledge to readily determine parts of an assembly. Requires excellent interpersonal and commercial skills.

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Company Info

Legal Form: GmbH

Company Type: Empresa privada (cotiza en bolsa)

Company Size: 1001 - 5000

Revenue: ~ 1.1 billion (EUR)

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Job Ads found: 2242

Job Ads per Month: 52.1

Hiring Locations: 34

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