AQA

About AQA

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen. Temporary Customer Service Advisors Location: Manchester Job type: Temporary, full-time Contract Dates: 01/04/2020 or 16/04/2020 – 13/05/2020 with opportunity for contract extension Hourly Rate: £9.00 Job Details: Based near the University of Manchester campus, we are recruiting a team of Temporary Customer Service Advisors to support our peak period. We experience an increase in inbound customer calls and emails during our busy season at AQA, when our GCSE and A-Level exams are being sat by students and marked online by examiners. Previous telephone experience is beneficial, however this is an excellent opportunity for those from a retail/hospitality background to gain experience working in a contact centre office environment. The role: Be the first point of contact when dealing with queries and enquiries by telephone and email. Manage incoming calls from examiners, troubleshooting technical issues with our online marking systems. Escalate issues and transfer specific enquiries to appropriate teams when required. These roles are full time (35 hours a week), with 7 hour shifts worked between 8am-9pm, and 8 hour shifts available at peak times. Evening and weekend work will be necessary to meet the needs of the business during key peak periods and is shared amongst the team. We’re looking for people with: excellent verbal and written communication the ability to stay calm under pressure strong customer focus good time keeping and reliability experience problem solving technical issues (desirable, not essential). How to apply Please visit our website and seasonal vacancy page to apply. You will be asked to create an account through which to apply and to track your application. Please be aware we are only able to accept applications directly through our website. Successful applicants will be invited to an assessment session at our Manchester office. Our first session is on Monday 24 February. The closing date for applications is Tuesday 17 March. However, applications will be reviewed as we receive them and if a suitable candidate is identified, we reserve the right to close our adverts sooner. AQA is an equal opportunities employer and welcomes applications from all sections of the community. AQA is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and post holders to share this commitment. Our Safeguarding Policy is available on our website. We have a range of opportunities, whether it’s working as part of our core team, joining us for the summer or taking on an examiner role to set or mark exam papers. Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions or agency fees. Job Types: Full-time, Temporary Salary: £9.00 /hour

Synonyms

Technologies (from Job Ads)

Hiring Locations (10 of 13)

Headquarters

Loading map...

Company Info

Legal Form: gGmbH

Company Type: Non-profit Organisation

Company Size: 51 - 250

Revenue: 100 - 500 million (USD)

Job Ad Metrics

Job Ads found: 1939

Job Ads per Month: 40.4

Hiring Locations: 13

Data Info