AFCA

About AFCA

Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. The Australian Government is implementing a Scams Prevention Framework (SPF) and intends for AFCA to be the External Dispute Resolution scheme operator for scam complaints under the framework. AFCA has established a program to expand and operationalise this new jurisdiction related to banks, telecommunication service providers and digital platform providers.

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Company Type: Private

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