AERZEN Canada

About AERZEN Canada

Manufacturer Technician - Calgary Department: Service Job Status: Full Time FLSA Status: Non-Exempt Reports To: Steve Grueber – Regional Manager Amount of Travel Required: 50-75% Work Schedule: M-F; 40 hours; weekends rare; day shift Positions Supervised: None POSITION SUMMARY Supports customers, service partners and co-workers with technical expertise regarding Aerzen equipment. Fields requests, diagnoses needs, provides recommendations and options, processes quotes and orders as needed, and provides direction and follow-up to ensure customer needs are met. Disassemble and evaluate incoming blowers and compressors, diagnose and recommend action, complete machine repairs, prepare reports and communicate actions as needed. Provide evaluation, maintenance, and repair services for blowers and compressor packages at customer worksites located throughout Canada and occasionally internationally. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) · Respond to technical support inquiries regarding the parts, equipment, and services provided by Aerzen Canada. Includes troubleshooting, presenting options, making recommendations, and directing customers in a way that will best meet both the customers' and the company's needs. · Ensure that technically accurate and complete quotes, orders, and service item cards are created and recorded via the operating system in a timely manner; whether by the customer support specialist or by you. · Provide technical support and training to service partners and service technicians to ensure all are operating with accurate and complete technical data. · Pro-actively communicate with customers and service partners throughout the order process and as needed regarding technical issues, order status, and service reports · Serve as a resource to co-workers in technical matters and as back-up support. · Tear down and evaluate incoming equipment to assess damage, diagnose cause of damage and recommend further actions needed for repair · Complete repairs of blowers and compressors according to Aerzen repair guidelines. · Record results of evaluation, diagnosis, repair process, and inspection · Read, understand and use mechanical drawings, specifications, diagrams, etc. · Coordinate use of sub-vendors as needed · Maintain inventory stock and establish restocking requirements as needed · Coordinate shipping to and from customers and vendors with proper communication to the shipping coordinator. · Inspect, evaluate and repair equipment at customer's location using best practices for root cause analysis and quality service provision. · Evaluate customer future needs and communicate information through appropriate channels · Plan and schedule travel to best meet customer requirement, service schedule requirement, time efficiency, and cost efficiency. · Complete job-related reports and forms on a timely basis POSITION QUALIFICATIONS Competency Statement(s) Attention to Communication - Ensuring that information is passed to others who should be kept informed. Able to communicate effectively in English Building Collaborative Relationships - The ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance, and support Analytical Thinking - Approaching a problem by using a logical, systematic, sequential approach Forward Thinking - Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies Technical Expertise - Depth of knowledge and skill in a technical area Thoroughness - Ensuring one's own and other's work and information are complete and accurate. Building Collaborative Relationships - The ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance, and support Lean Thinking - Understands and embraces lean work concepts and looks for ways to improve work processes for the team as a whole Stress Management - Ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation Personal Credibility - Demonstrates and is perceived to be responsible, reliable, and trustworthy. Flexibility - Openness to different and new ways of thinking; willingness to modify one's preferred way of doing things SKILLS & ABILITIES Experience: Two to four years related experience Computer Skills Ability to navigate between various software programs and internet sites after training, basic data entry skills, basic knowledge of MS Office programs. Other Requirements – Work experience should be in mechanical repair of automotive or rotating equipment. – Forklift truck driving experience, preferred. – Class 5 Driver’s license, required. PHYSICAL DEMANDS Physical Demands Lift/Carry Stand C (Constantly) Walk F (Frequently) Sit O (Occasionally) Handling / Fingering C (Constantly) Reach Outward F (Frequently) Reach Above Shoulder F (Frequently) Climb O (Occasionally) Crawl O (Occasionally) Squat or Kneel O (Occasionally) Bend F (Frequently) 10 lbs or less F (Frequently) 11-20 lbs F (Frequently) 21-50 lbs F (Frequently) 51-100 lbs O (Occasionally) Over 100 lbs O (Occasionally) Push/Pull 12 lbs or less F (Frequently) 13-25 lbs F (Frequently) 26-40 lbs F (Frequently) 41-100 lbs F (Frequently) N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Other Physical Requirements Vision (Near, Depth Perception) Sense of Touch Ability to wear Personal Protective Equipment (PPE) (safety glasses, steel-toed shoes, work gloves, welding mask) WORK ENVIRONMENT Environmentally friendly shop and warehouse location. Cement floors, daylight, seasonally adjusted temperatures. Overhead cranes, moving forklifts, occasional welding arcs. Exposure to degreaser, chemical solvents, paint, adhesives, and oils. Benefits: Extended health care Vision care Disability insurance Dental care Life insurance Vacation & paid time off On-site parking Job Types: Full-time, Permanent Salary: $30.00 /hour Experience: Rotating equipment: 2 years (Preferred) Location: Calgary, AB (Preferred)

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Company Type: Private

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