ADI Global Distribution

About ADI Global Distribution

We are looking to hire experienced Inside Sales Leader to join us in Ishoj and take responsibility for establishing the current Internal Sales Organisation across the Nordics. Internal Sales currently work on tasks such as Order Handling, Inbound and Outbound calls, support to External Sales, as well as collaboration with and support to the rest of the organization. The key focus will be on evaluating how Internal Sales will be indispensable in revenue and margin growth for the Nordic Region and will be aligned with the commercial objectives of the region. Responsibilities: Establish common KPI’s and Service Level Agreements that will hold team members accountable. Manage key performance indicators (KPI) for customer service metrics daily, weekly, monthly. Analyze performance data as well as customer interaction results to manage the team's performance and to make improvements to the servicing model, ensuring appropriate resources are in place at critical/key times. Work with Sales and Marketing to ensure that the Internal Team are continuously improving Service Experience and leveraging world-class service and support processes, tools and technologies that deliver great value to our customers Champion customer experience (CSAT, NPS) by focusing on every customer interaction with the Nordics Internal Sales Teams. Specific areas of focus include simplifying the customer's experience of working with ADI, providing a consistent, positive experience. Leading the Nordics Internal Sales organization from the front. Identify and acquire talent, provide coaching. Lead the communication of job expectations, resource planning, call monitoring, appraising, rationalizing job functions and enforcing policies and procedures for all employees. Identify and manage crisis situation responses in conjunction with other managers to effectively manage customer impact and demand Drive change and influence individuals at all levels in the organization Drive a continuous improvement culture within the Customer Experience and Support function focusing team members on ensuring that ADI is “Easy to Do Business With” for all stakeholders. YOU MUST HAVE University degree in a relevant commercial business/Admin, Excellent written and spoken English and either Danish or Swedish. Knowledge of MS office package and tools, especially Outlook, Excel, and Powerpoint Direct, hands-on experience with SAP or Tier 1 ERP Successful managerial experience in Customer Service, Sales Operations, internal sales-related functions. Proven track record of designing, implementing and running a successful Customer Experience and Support center for an organization Demonstrated ability to work efficiently in high demand, fast-paced and team-oriented environment, must be able to identify significant success factors and think tactically. Strong leadership, performance management, change management, communication, and problem-solving skills Must be able to express ideas in a concise and clear manner and must have good interpersonal and communication skills. Intermediate analytical skills; Must demonstrate intermediate skills in excel WE VALUE Excellent understanding of other Nordic languages. Experience within a distribution or B2B products based business Experience with SalesForce.com Experience with automatic call distribution systems, scheduling, PC and internet CRM software and systems Location: Ishoj, Denmark Traveling: 20% Reference ID: 3618 Job Types: Full-time, Permanent Experience: Sales: 1 year (Preferred)

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Company Info

Company Type: Public

Company Size: 1001 - 5000

Revenue: 1 - 5 billion (USD)

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Job Ads found: 226

Job Ads per Month: 6.3

Hiring Locations: 14

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