ADEC Innovations

About ADEC Innovations

DUTIES AND RESPONSIBILITIES Provide application maintenance and support services to clients. Manages the support tickets from receipt up to closure/resolution. Provides step-by-step guide to users in accomplishing a task using the system.. Investigates and check for data issues, discrepancies, or queries. Liaise with the client and internal groups in handling problem investigation/resolution and request fulfillment. Triage the support ticket for appropriate handling and closure. Investigate incidents and determine/take appropriate action to resolve it. Perform code level bug fixing or provide diagnostics to development team should bug fixing requires development team’s assistance. Monitor progress of incident tickets up to closure. Maintain and regularly update the support knowledge base. Performs configuration and other required system setup in production. Monitors performance of the system and escalate issues immediately. Prepares issues report and other client summary reports. Job Type: Full-time Experience: Customer Support: 1 year (Preferred)

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Company Info

Legal Form: Inc

Company Type: Public

Company Size: 5001 - 10000

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Job Ads found: 772

Job Ads per Month: 20.9

Hiring Locations: 8

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