ACECQA

About ACECQA

Customer Relations Officer ACECQA is an organisation whose goal is to implement changes to support the early childhood education and care sector that benefit children and their families. We want children to have the best start in life! How do we do it? We provide national leadership on the implementation of the National Quality Framework (NQF) and collaborate with the Australian and state and territory governments. We strive for innovation and continuous improvement and are committed to keeping the sector and the community informed with the latest developments in early childhood education and care. The Role! The Customer Relations Officer strives for customer satisfaction by responding to customer needs and concerns and providing accurate and timely information to both email and telephone enquiries on the National Quality Framework (NQF). A relevant qualification in the early education and care sector, particularly an early childhood teaching qualification, is desirable. This opportunity is located in Sydney and is full time and on-going as well as a non-ongoing opportunity for 9 months at ACECQA Band 2/3 ($62,242 – $75,122). For the full position description please go to https://www.acecqa.gov.au/work-with-us How to apply Please submit your CV and provide a response to each selection criteria listed below in a separate document. Each response should provide details and examples showing how you meet the selection criteria. Please send to Human Resources at ACECQA via email [email removed] The closing date for all applications is 11.59 pm Tuesday 18 February 2020. Selection Criteria Demonstrated ability to take responsibility for delivering a high quality of customer focused services over the phone and via email. Well-developed written and verbal communication skills. Well-developed analytical, problem solving and research skills with the ability to apply these skills to complex customer issues. Demonstrated ability to support productive working relationships within a team and the wider business groups. Highly desirable skills, knowledge, and experience: Experience working in early education and care sector and/or relevant qualifications You must have the right to work and live in Australia to apply for this role. The successful candidate will be required to consent to a national police check. For more information please contact Human Resources on 02 8240 4216. ACECQA is committed to removing barriers and opening up opportunities. As an employer we seek to ensure people with differing needs and abilities have the same opportunities to successfully gain skills, knowledge and experience through work, social activities, education and training irrespective of their age, disability, colour, race, gender, religion, sexuality, family responsibilities, or location. In particular, we are committed to improving opportunities and outcomes for Aboriginal and Torres Strait Islander peoples. ACECQA is collecting the information requested in the advertisement for the purpose of selection, recruitment and engagement of staff. ACECQA is authorised to do so by the Education and Care Services National Law. Please refer to our Privacy Policy which can be accessed at http://www.acecqa.gov.au/privacy-policy.

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