AAT

About AAT

Our vision is simple - to ensure that AAT reaches the heart of organisations by being recognised as leading in the development of practical financial skills. To help us achieve this, we are seeking two talented individuals to join our Customer Support team. You may be surprised to know, but, we are not your typical support team. In 2019 we handled over 160,000 contacts across our telephone, email, live chat and social media platforms in addition to supporting and adding value to our Customer Services division. What exactly will you be doing? As a Customer Support Advisor, you'll be part of a dedicated team of expert communicators handling incoming calls from our customers looking to speak to a professional member of our team. Dealing with enquiries and assisting our customers with their needs, you'll be enthusiastic, confident and an excellent communicator both verbally and written. But that’s not all, as a Customer Support Advisor you are far more than just a front line advisor. You'll also be responsible for contributing towards the achievement of our business plans, helping identify new ways of working and contributing towards initiatives and projects all whilst delivering at pace. What experience would it be good to have? We are looking for someone who has the following skills and experience to join us: Experience working within a customer support or similar environment dealing with enquiries over the phone and via email Excellent interpersonal, communication and influencing skills An emphasis on accuracy and attention to detail Identifying and acting on opportunities to improve the customer experience A positive attitude and approach to work in line with our company values Naturally empathic and caring putting both our customers and the business at the heart of what we do Competent typing and computer navigation skills and the use of Microsoft Office software including Outlook, Word & Excel, as well as the use of a customer database Previous experience of working with live chat and social media would be highly advantageous but is not essential. What can you expect in return? Salary: £23,000 Hours: We are open Monday - Friday 9.00-5.00, working 35 hours per week. Whilst we are closed on weekends and Bank Holidays, a flexible approach is expected to support business needs. We recognise that the happiness of our employees is paramount and that’s why we’re dedicated to creating a culture in which they can thrive. Training and development doesn’t end after your induction. As an organisation we are committed to investing in you. You will have the opportunity to continually develop and refine your existing skills and knowledge as well as learning new ones. In addition to monthly 1-1s, appraisals and regular team meetings, you will have your own personal development plan which will support your continuous professional development with us. What’s more, we have recently been awarded a ‘Ones to Watch’ status by Best Companies for our workplace engagement! We believe in equality in the workplace, and have signed up to both the women in finance charter and the employers network for equality and inclusion. In return we offer a range of benefits, including but not limited to: 25 days holiday (increasing with length of service), access to AAT rewards providing lots of discounted products and services, employer paid health cash plan, employee assistance programme, holiday buy scheme, critical illness cover, income protection, health and well-being seminars, daily fruit & a selection of refreshments.

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Company Info

Legal Form: GmbH

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 98

Job Ads per Month: 4.1

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