5G Communications

About 5G Communications

Established since 1998, 5G are a well-known supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with an annual turnover in excess of £15m. An opportunity has arisen for an accomplished support advisor to join our Customer Care department in High Wycombe, Buckinghamshire. The Role As a Customer Care Advisor, your role will be: Answer and deal with incoming telephone calls promptly and professionally utilising company CRM system Examine and investigate tasks and individual accounts Maintain tasks and ensure the adherence to company process & procedures Liaising with 3rd parties and all necessary departments to bring about a prompt resolution Maintaining a positive working relationship with customers Co-ordinating dialogue and input from team members at all levels to meet customer needs Deal with incoming invoice queries as and when they arise Ensure that all work is carried out in accordance with operational procedures Work within a team and manage own workload Deliver excellent customer service The Candidate The successful candidate will have the following skills and experience: Previous customer relationship experience is desirable Experience in telecom/IT will be a distinct advantage Accomplished IT skills Good planning and organisational skills Excellent customer service skills and telephone manner Self-motivated with great attention to detail To apply for this position, candidates must be eligible to live and work in the UK on permanent basis Customer Care Specialist Benefits: Competitive salary - commensurate with experience Commission and bonus opportunities 20 days’ holiday plus bank holidays £17,500 to £24,000 DOE If you feel you have the skills for this Customer Care role, apply now! Benefits: Bonus scheme Job Types: Full-time, Permanent Salary: £17,500.00 to £24,000.00 /year Experience: customer service: 1 year (Preferred) Education: GCSE or equivalent (Preferred)

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

Revenue: 25 - 50 million (USD)

Job Ad Metrics

Job Ads found: 40

Job Ads per Month: 3.1

Hiring Locations: 1

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